How to Be a 5-Star Customer: Tips for a Safer, Smoother Drive

Our team is always working to make every trip safe, reliable, and pleasant for both customers and drivers. But safety and comfort don't just depend on us as our users play an equally important role. A five-star customer isn't about doing anything extraordinary; it's simply about courtesy, consideration, and common sense.

Here are some simple ways to make your drive a five-star experience:

One Person, One Account

Sharing may be caring, but not when it comes to your ride account. Keep your login details private and avoid letting others use your account. This ensures accountability and helps your driver identify you correctly at the pickup point. A secure account also means a smoother and safer start to your journey.

Keep Personal Information Private

Your safety starts with how you communicate. Always use the in-app calling feature to connect with your driver, it keeps your number hidden, records conversations for security, and ensures all interactions stay professional. Do not share personal contact details or agree to hire a driver outside the app. If you ever feel uncomfortable, report it to our support team immediately.

Children Must Be Accompanied

For safety reasons, children and anyone under 18 must always be accompanied by an adult. No exceptions.

Verify Before You Hand Over the Keys

When your driver arrives, double-check:

Match their photo, name, and profile with the person in front of you.
Review their driving license if you’d like an extra layer of assurance.
Ask them to confirm your name and drop location.

Why it matters: Verification ensures you’re handing your keys to a background-verified professional, giving you peace of mind before the ride even begins.

Staying Safe Inside Car

Help make the trip smoother for everyone:

Avoid sticking hands or head out of the window.
Keep distractions to a minimum.
Be mindful with music volume so your driver can stay focused on the road.

Treat Drivers with Respect

Respect is non-negotiable. Regardless of background, gender, or any personal trait — every driver deserves dignity. A little courtesy can turn a routine trip into a genuinely pleasant experience. At DriveU, we have zero tolerance for discrimination.

Your opinion matters. Your feedback shapes the service. After every trip, you’ll be asked to rate and review your driver. This helps us maintain quality standards and reward professionalism.

If your experience wasn’t up to the mark, let us know. We investigate every report and take action against violations of our safety or service standards.

Being a five-star passenger doesn't just make your drive smoother — it helps create a safer, more respectful environment for everyone. By following these simple tips, you make every journey a win-win: safe, comfortable, and stress-free.

By following these tips, you'll not only have a smoother experience with DriveU but also make the journey more enjoyable for yourself and the driver. It's a win-win for everyone involved.