As DriveU turns 10, we're celebrating a decade of saving you from the not-so-dreamy parts of driving. Because every time you hand over your keys to DriveU, you are placing your trust in us and we see that as the most important responsibility of all. Our freedom to you is simple: the freedom to move without stress, the freedom to enjoy your own car without having to drive, and the freedom to choose how you move, when you move.

Behind every DriveU trip is a system designed with that trust in mind — from our technology to our driver verification processes to our service principles.

Our Service Design Principles

To deliver this promise of freedom with trust, we follow key principles that guide how we build and improve the DriveU experience:

Expanding Access

We believe that professional, trusted driving services should be accessible to every car owner. Whether you drive a hatchback or a luxury car, whether you book once a year or every week — DriveU exists to serve every need, at any moment.

Delivering Reliability

We aim to deliver a consistent, reliable experience. From verified drivers to timely arrivals to transparent pricing — we focus on making sure every DriveU trip builds trust and peace of mind.

Providing Choice

We know every customer’s need is different — so we design for flexibility: book now or later, choose from your preferred drivers, hire for hours or for trips, add services that make your journey easier. Your car, your choice.

Aligning Needs

Our platform is built to balance the needs of both customers and driver partners. We invest in training, fair incentives, and transparent earnings for our partners — while delivering affordable, trusted services for customers.

Read More: Safety at Every Turn: Before, During & After Your DriveU Ride​

Being Transparent

From pricing to driver matching to safety standards — we commit to providing clear information so you always know what to expect. No surprises, no hidden terms — just complete transparency.

Moving Forward

As we celebrate 10 years of DriveU, we believe it is more important than ever to deepen trust with our community. ‘Keys to Us. Freedom to You.’ is not a campaign — it’s a commitment to how we will continue building the future of DriveU:

  • Transparent
  • Reliable
  • Choice-first
  • Community-driven

We will continue to listen to our customers and partners, evolve with their needs, and uphold these principles in everything we do — from how we train our drivers to how we design new app features.

Because when you hand us the keys, you should know — your freedom is our promise.